Custom & Bulk - Frequently Asked Questions

Frequently Asked Questions

At J&K Lab, we specialise in creating high-quality, custom-made candles and products tailored to your specific needs. Whether you're looking for corporate gifts, wedding favours, birthday presents, or personalised items, we’re here to help you craft the perfect product.

Minimum Order Requirements:

Minimum order quantities depend on the complexity of the customisation and vessel selection. Please refer to our main pages:

• Corporate Gifts
• Wedding & Special Event Favours

Customisation Options:

We offer a wide range of customisation options to match your vision, including:

• Scents: Choose from our signature fragrance range or create your own.

• Colours: Select from a range of container colours and wax colours to complement your brand or event. We offer different options to complement your preferences, brand or event.

• Sizes: We offer the following sizes:

  • Large Jar Candles (260g)

  • Travel Tin Candles (85g)

  • Pillar Candles (various sizes available)

• Labels: Personalised labels with your logo, message, or design.

• And much more!

Our candles are made using premium ingredients and fragrances, ensuring that each product not only looks great but also provides a long-lasting, pleasant scent.

Budget-Friendly Options:

We offer flexibility to suit various budgets. Our team can work with you to provide custom solutions that meet your needs, and we’ll ensure the best possible pricing based on your order. 

Shipping:

• Free Shipping is only available within the Melbourne metropolitan area.

• For orders outside the Melbourne metropolitan area and interstate areas, freight rates apply. Shipping will be calculated based on the actual shipping expenses.

Turnaround Time:

As a small family business, we pour our heart and soul into every candle we create. Because each of our products is handmade with care, the production time for bulk orders can vary depending on the size, complexity, and customisations you choose. While most orders typically take 2-3 weeks, we truly value quality over speed, so timelines may fluctuate based on the details of your request.

Once we’ve received your inquiry and reviewed your order, we’ll provide you with an estimated timeline to ensure everything is just right.

Payment Information:

• Deposit: A non-refundable deposit of 50% is required to begin production.

• Final Payment: The remaining 50%, plus shipping costs (if applicable), is due before shipment.

• Credit Card Surcharge: Please note that a small surcharge may apply for credit card payments.

• Bank Transfer Option: To avoid any credit card surcharges, you can also make your payment via bank transfer. We’ll provide the necessary details upon request.

How to Get Started:

Ready to place a bulk order? Simply fill out the contact form below to discuss your requirements and preferences. We’ll be happy to guide you through the process and ensure we create a product that meets your exact needs.

Once you’ve submitted your contact form, we will get in touch with you within 2-3 business days.

We look forward to helping you create unique, custom-made products that your recipients will love!