J&K Lab Subscription Policy

We are delighted to offer you a seamless and enjoyable subscription experience. Please review our subscription policy to understand the terms and conditions of our service.

Subscription Terms

  1. Subscription Duration:

    • Our subscription service requires a minimum commitment of two deliveries. After receiving two deliveries, you can pause or cancel your subscription at any time.

  2. Pause or Cancel Subscription:

    • You can pause or cancel your subscription after the first two deliveries. To pause or cancel, please log into your account and adjust your subscription settings or contact our customer support team at [customer support email/phone number].

  3. Shipping Included:

    • Shipping is included in the subscription price. There are no additional shipping fees for your regular deliveries within the [specified regions/countries].

  4. Refund and Return Policy:

    • All sales are final. We do not offer refunds or returns after delivery has been made unless the candle is damaged. If you receive a damaged candle, please contact our customer support team within 7 days of delivery with a photo of the damage, and we will arrange for a replacement.

  5. Automatic Payments:

    • Your subscription payment will be automatically deducted on the same day each month as your initial purchase date. For example, if you subscribed on the 5th of the month, subsequent payments will be deducted on the 5th of each following month.

  6. Updating Payment Information:

    • If you need to update your payment information, please log into your account and make the necessary changes. Ensure that your payment details are up-to-date to avoid any interruptions in your subscription service.

  7. Subscription Modifications:

    • You may modify your subscription preferences, such as changing the scent or delivery frequency, by logging into your account and adjusting your settings. Modifications must be made at least 7 days before your next scheduled delivery to take effect for that delivery.

  8. Communication:

    • We will communicate with you via email for subscription-related updates, such as confirmation of payments, shipping notifications, and any changes to our subscription policy. Please ensure that your email address is current and check your email regularly for important updates.

  9. Customer Support:

    • For any questions or assistance with your subscription, please contact our customer support team at [customer support email/phone number]. We are here to help and ensure you have the best possible experience with J&K Lab.

Subscription Benefits

  • Exclusive Discounts: Enjoy special subscriber-only discounts on all purchases.
  • Priority Access: Be the first to know about new scents, seasonal releases, and special editions.
  • Flexible Options: Easily switch scents or skip a month if needed.

Thank you for choosing J&K Lab for your candle needs. We look forward to bringing warmth and delightful fragrances to your home every month.

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